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We have a bit to take care of here. Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

Also be sure to carry out the instructions in the sequence listed below.

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Download Combofix and save it to your desktop.

**Note: It is important that it is saved directly to your desktop**

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1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs)

CiD Help <--this program is known to infect the system with LOP.

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Double click on combofix.exe & follow the prompts.

• When finished, it will produce a report for you.
• We'll need to see the C:\ComboFix.txt in your next reply so we can continue cleaning the system.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

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Download fl.zip

• Extract the contents of the fl.zip to a new folder on Desktop.
• Within the folder, locate & double-click fl.bat.
• It should produce a report at c:\findlop.txt. Post the contents of the report in your next reply

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Run a new scan with HijackThis and save the log.

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Please return with the following:

C:\ComboFix.txt
c:\findlop.txt
New HijackThis log