Tech Support Forum - View Single Post - [SOLVED] HD-DVD ROM not playing HD-DVD movies (HP)

JTFuller · 09-26-2007, 06:42 PM

Hi,

I own a HP laptop, model #dv9260nr. I purchased this laptop approximately two weeks ago from Best Buy as the last one in stock, which was the floor model.

Since owning it, I have been unable to play HD-DVD movies with it. Regular DVD movies play just fine, and I'm also able to burn DVDs and CDs with it. I've since updated the firmware to the latest version, and I read through HP's support site and done what they've listed (make sure the laptop is plugged in to the AC adapter, only use the HP Quickplay program to play HD-DVDs.

When using the HP Quickplay program, it says "INSERT HDDVD/DVD OR 8PUSH MEDIA BUTTON", when a HD-DVD movie is in. If I try to use Windows Media player, I'm unsuccessful as well.

*EDIT* Forgot to give you my HDDVD ROM info. Here's what's listed: TOSHIBA DVDW/HD TS-L802A

Any help/ideas?

09-26-2007, 06:42 PM	#1 (permalink)
JTFuller Registered User Join Date: Sep 2007 Posts: 1 OS: Windows Vista Ultimate 64	[SOLVED] HD-DVD ROM not playing HD-DVD movies (HP) Hi, I own a HP laptop, model #dv9260nr. I purchased this laptop approximately two weeks ago from Best Buy as the last one in stock, which was the floor model. Since owning it, I have been unable to play HD-DVD movies with it. Regular DVD movies play just fine, and I'm also able to burn DVDs and CDs with it. I've since updated the firmware to the latest version, and I read through HP's support site and done what they've listed (make sure the laptop is plugged in to the AC adapter, only use the HP Quickplay program to play HD-DVDs. When using the HP Quickplay program, it says "INSERT HDDVD/DVD OR 8PUSH MEDIA BUTTON", when a HD-DVD movie is in. If I try to use Windows Media player, I'm unsuccessful as well. EDIT Forgot to give you my HDDVD ROM info. Here's what's listed: TOSHIBA DVDW/HD TS-L802A Any help/ideas? Last edited by JTFuller; 09-26-2007 at 06:44 PM.