Tech Support Forum - View Single Post - Windows Installer Problem & Ms Office 2007

**OldGrayGary** · 09-26-2007, 02:58 PM

Hi again

If your Office 2007 is a Dell-branded CD/DVD, try visiting their support pages for your model (at dell.com - go to the support section) -- they may have botched a Registry setting or made an error when creating the CD/DVD (wouldn't be the first time!). They may have a patch on their site that will fix things, or might send you a newer version of your Recovery/Restore set that has Office 2007 behaving better. You should also be able to call them without any fees, since your PC is well within its warranty period.

Usually, you would only expect a configuration screen to appear for an Office program the first time you run it (so it can customize your user settings -- and to "activate" your license). If you have a trial version of Office on your Dell Recovery/Restore disk, and yet you've since purchased a full retail disk, you'll want to remove the trial version completely before going up to the full retail.

Was the note about not using the Cleanup Utility for Office 2007 on the MS download site? Sorry if I missed that - it surprises me a little, since MS usually keeps that utility updated for it's bread-and-butter Office.

Never a dull moment!
. . . Gary

09-26-2007, 02:58 PM	#6 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 2,240 OS: Windows 98se/2000/XP/Vista	Re: Windows Installer Problem & Ms Office 2007 Hi again If your Office 2007 is a Dell-branded CD/DVD, try visiting their support pages for your model (at dell.com - go to the support section) -- they may have botched a Registry setting or made an error when creating the CD/DVD (wouldn't be the first time!). They may have a patch on their site that will fix things, or might send you a newer version of your Recovery/Restore set that has Office 2007 behaving better. You should also be able to call them without any fees, since your PC is well within its warranty period. Usually, you would only expect a configuration screen to appear for an Office program the first time you run it (so it can customize your user settings -- and to "activate" your license). If you have a trial version of Office on your Dell Recovery/Restore disk, and yet you've since purchased a full retail disk, you'll want to remove the trial version completely before going up to the full retail. Was the note about not using the Cleanup Utility for Office 2007 on the MS download site? Sorry if I missed that - it surprises me a little, since MS usually keeps that utility updated for it's bread-and-butter Office. Never a dull moment! . . . Gary __________________