Tech Support Forum - View Single Post - Windows Installer Problem & Ms Office 2007

**OldGrayGary** · 09-25-2007, 10:50 AM

Hi again

If you have a separate disk (CD/DVD) to install Office from, you could try completely removing Office & starting over with it. You could call on the Windows Installer Cleanup Utility to help with troublesome leftovers. Your steps might be:
1) Uninstall Office using Vista's version of Add-Remove Programs in the Control Panel (in Vista, it's called "Programs & Features").
2) Try the Windows Installer Cleanup Utility to help fix any messes left behind --- http://support.microsoft.com/kb/290301
3) [this step is optional] There's only one Registry Cleaner I currently recommend using (there's a sticky note warning about how poor cleaners cause more harm than good) --- the best I've come across is CCleaner. It's won awards from MaximumPC, PC World, & PC Magazine and is recommended by all three -- for good reason: it's a fine cleaner. It might help with your Office problem. You'd run the Cleaning function to clear up temp files that might be contributing to the problem, and you'd run the "Issues" function to clear up tangles in the Registry. Run the Issues function a few times, until CCleaner reports "no issues found" --- http://www.download.com/CCleaner/300...-10315544.html
4) Manually visit Windows Update, and install any Critical Updates available (in case you've skipped or delayed any).
5) Re-install Office, making sure to be logged in as an Administrator.
6) Vist Microsoft Update, and grab any patches released for Office 2007.

I was going to have you refresh your Windows Installer, but Microsoft hasn't made the Windows Installer version 4.0 available for download (that is the version that ships with Vista). Vista's Service Pack 1 will include a 4.5 version of the Windows Installer, and it should be released reasonably soon. I'm hoping a separate download will be made available for the 4.5 version of the Installer, too (for repairs such as yours).
_____

If you haven't a separate CD/DVD for Office, see if it's on your Dell "Applications" CD/DVD. If yes, you should be able to use that for this procedure.

Best of luck
. . . Gary

09-25-2007, 10:50 AM	#4 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 1,992 OS: Windows 98se/2000/XP/Vista	Re: Windows Installer Problem & Ms Office 2007 Hi again If you have a separate disk (CD/DVD) to install Office from, you could try completely removing Office & starting over with it. You could call on the Windows Installer Cleanup Utility to help with troublesome leftovers. Your steps might be: 1) Uninstall Office using Vista's version of Add-Remove Programs in the Control Panel (in Vista, it's called "Programs & Features"). 2) Try the Windows Installer Cleanup Utility to help fix any messes left behind --- http://support.microsoft.com/kb/290301 3) [this step is optional] There's only one Registry Cleaner I currently recommend using (there's a sticky note warning about how poor cleaners cause more harm than good) --- the best I've come across is CCleaner. It's won awards from MaximumPC, PC World, & PC Magazine and is recommended by all three -- for good reason: it's a fine cleaner. It might help with your Office problem. You'd run the Cleaning function to clear up temp files that might be contributing to the problem, and you'd run the "Issues" function to clear up tangles in the Registry. Run the Issues function a few times, until CCleaner reports "no issues found" --- http://www.download.com/CCleaner/300...-10315544.html 4) Manually visit Windows Update, and install any Critical Updates available (in case you've skipped or delayed any). 5) Re-install Office, making sure to be logged in as an Administrator. 6) Vist Microsoft Update, and grab any patches released for Office 2007. I was going to have you refresh your Windows Installer, but Microsoft hasn't made the Windows Installer version 4.0 available for download (that is the version that ships with Vista). Vista's Service Pack 1 will include a 4.5 version of the Windows Installer, and it should be released reasonably soon. I'm hoping a separate download will be made available for the 4.5 version of the Installer, too (for repairs such as yours). _____ If you haven't a separate CD/DVD for Office, see if it's on your Dell "Applications" CD/DVD. If yes, you should be able to use that for this procedure. Best of luck . . . Gary __________________