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Please follow all instructions and in which order they come,if you have any questions,please ask before proceeding.
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Its important that you follow this through until i give you the all clear,a lack of symptoms does not mean the infection is gone,its in your best interest that you follow this through to the end.
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Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs (if they exist):
Viewpoint Media Player Viewpoint is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546
WildTangent Web Driver Wild Tangent is a video game software company specializing in online games. It has even made a partnership with AOL to include itself as part of the AOL Instant Messenger for their AIM games section. The WildTangent Web Driver is their technology that allows you to play 3D games over the Internet. Although its not technically considered spyware it does have built in components to update itself and gather information about the computer system including
* Operating System Version
* CPU Type and Speed
* Memory Amount
* Video Card type and Driver Version
* Sound Card type and Driver Version
* DirectX Version
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Wareout
Please download FixWareout from one of these sites:
http://downloads.subratam.org/Fixwareout.exe
http://download.bleepingcomputer.com...Fixwareout.exe
Save it to your desktop and run it. Click Next, then Install, make sure "Run fixit" is checked and click Finish.
The fix will begin; follow the prompts.
You will be asked to reboot your computer; please do so.
Your system may take longer than usual to load; this is normal.
Once the desktop loads post the text that will open (report.txt) and a new Hijackthis log in the forum please.
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Download this file -
http://download.bleepingcomputer.com...a/ComboFix.exe
* IMPORTANT !!! Place combofix.exe on your Desktop
Go to
→ Run →
paste in the single line command & click OK
"%userprofile%\desktop\combofix.exe" /killall
When finished, it shall produce a log for you. Post that log & a fresh HJT log in your next reply
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
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You have an outdated version of Hijackthis installed,please uninstall that version and install the latest version below.
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Please download
HijackThis to your desktop
Alternate link
This program will help us determine if there are any spyware/malware on your computer. Double-click on the file you just downloaded.
Click on the "Unzip" button to install. It will by default install to the directory - C:\Program Files\Trend Micro\HijackThis
Upon install, HijackThis should open for you.
Should it not open, navigate to C:\Program Files\Trend Micro\HijackThis and double click on HijackThis.exe
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Post the hijackthis.log file here. Do not fix anything in HijackThis since they may be harmless.
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Logs Required
report.txt(from FixWareout Tool)
C:\Combofix.txt
Hijackthis log
Let us know how your system is behaving,thanks.