Hi, and welcome to TSF!
I have never worked with this software, so my best advice is to contact the vendor support.
You might want to take a look at a few of these docs:
http://www.upek.com/support/customer...sp?ID_Topic=36
http://www.upek.com/support/customer...sp?ID_Topic=38
Here is a customer support link:
http://www.upek.com/support/customersupport/form/
And here is Toshiba's support link and KB, though I don't think they will help you unfortunately.
http://www.csd.toshiba.com/cgi-bin/t...ceghdgngdgmm.0
http://askiris.toshiba.com/?BV_Sessi...ceghdgngdgmm.0