Tech Support Forum - View Single Post - Drivecleaner.com pop up No virus or trojan found.

Ried · 08-12-2007, 10:07 PM

Hello Screwed and welcome,

Please download and save VundoFix to your desktop.

* Double-click VundoFix.exe to run it.
* Click the Scan for Vundo button.
* Once it's done scanning, click the Remove Vundo button.
* You will receive a prompt asking if you want to remove the files, click YES
* Once you click yes, your desktop will go blank as it starts removing Vundo.
* When completed, it will prompt that it will reboot your computer, click OK.
* Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to your forum thread.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

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Perform an online scan with Internet Explorer at Kaspersky Online Scanner

Answer Yes, when prompted to install an ActiveX component.

The program will then begin downloading the latest definition files.
Once the files have been downloaded click on NEXT
Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
  - Extended
- Scan Options:
  - Scan Archives
  - Scan Mail Bases
Click OK & have it scan My Computer
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Click the Save as Text button to save the file to your desktop so that you may post it in your next reply

**Note for Internet Explorer 7 users**

If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

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Run another scan with HijackThis and save the log.

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Please include the following in your next reply:

C:\vundofix.txt
Kaspersky results
New HijackThis log
Update on system behavior

08-12-2007, 10:07 PM	#4 (permalink)
Ried Assistant Manager, TSF Academy; Moderator/Analyst Security Team Join Date: Jan 2005 Location: Ohio Posts: 27,017 OS: WinXP and Vista	Re: Drivecleaner.com pop up No virus or trojan found. Hello Screwed and welcome, Please download and save VundoFix to your desktop. * Double-click VundoFix.exe to run it. * Click the Scan for Vundo button. * Once it's done scanning, click the Remove Vundo button. * You will receive a prompt asking if you want to remove the files, click YES * Once you click yes, your desktop will go blank as it starts removing Vundo. * When completed, it will prompt that it will reboot your computer, click OK. * Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to your forum thread. Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting. --------------------------------------------------------- Perform an online scan with Internet Explorer at Kaspersky Online Scanner Answer Yes, when prompted to install an ActiveX component. The program will then begin downloading the latest definition files. Once the files have been downloaded click on NEXT Locate the Scan Settings button & configure to: Scan using the following Anti-Virus database: Extended Scan Options: Scan Archives Scan Mail Bases Click OK & have it scan My Computer Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it. Click the Save as Text button to save the file to your desktop so that you may post it in your next reply Note for Internet Explorer 7 users If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%. --------------------------------------------------------- Run another scan with HijackThis and save the log. --------------------------------------------------------- Please include the following in your next reply: C:\vundofix.txt Kaspersky results New HijackThis log Update on system behavior __________________ Member of ASAP since 2005 Member of UNITE since 2006 "It is one life whether we spend it laughing or weeping." "Take the time to laugh--it is the music of the soul." Last edited by Ried; 08-12-2007 at 10:09 PM.