tetonbob

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Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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1. Download combofix.exe to your desktop.
   
2. Disconnect from the internet....pull the plug!
3. Disable your real time protection of your Anti-Virus. Exit the program via the SystemTray icon.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it shall produce a log for you. Post that log in your next reply.
   
   Note:
   Do not mouseclick combofix's window whilst it's running. That may cause it to stall
   
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6. Re-enable your Anti-Virus if it is not active...a reboot should have re-activated it.
   
7. Re-establish an internet connection.
   
8. Open HijackThis and click on 'Do a System Scan and save a Logfile'. Save the log file and post it here.
   
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9. Create an uninstall list:
   
   With HiJackThis still open
   • Click on the configure button on the bottom right
   • Click on the tab "Misc Tools"
   • Click on the Box that says "Open Uninstall Manager"
   • Click on the button "Save list"
   • Copy and past the List from the notepad file into your post
   
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