Please read the instruction carefully, and make sure you don't miss a step. If there any any questions, then please ask before moving on through the instructions
Establish an internet connection & perform an online scan with Internet Explorer at
Kaspersky Online Scanner
Answer Yes, when prompted to install an ActiveX component.
- The program will then begin downloading the latest definition files.
- Once the files have been downloaded click on NEXT
- Locate the Scan Settings button & configure to:
- Scan using the following Anti-Virus database:
- Scan Options:
- Scan Archives
- Scan Mail Bases
- Click OK & have it scan My Computer
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
* Turn off the real time scanner of any existing antivirus program while performing the online scan
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Open HijackThis and click on 'Do a System Scan Only'. Check the following entries
(If they still exist, make sure you do not miss any)
O20 - Winlogon Notify: winzzc32 - winzzc32.dll (file missing)
Please remember to close all other windows, including browsers then click Fix checked.
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How is your system behaving?
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Please reply back with the following:
Kaspersky Scan Results
How is your system behaving?