forhockey

Hi Jaymie1989,

Please take the time to follow my step-by-step instructions, and copy them into notepad since during parts of this fix you will be unable to have any open windows or access to the internet. If at anytime you are unsure of something, then please come to me with questions before moving on.

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Update AVG Anti-Spyware

I see you have AVG Anti-Spyware already. Please update it's definitions, and run a scan where I have placed it in this fix.

Run AVG Anti-Spyware

• From the main screen, click on update, then click the Start
  update button.
• After the update finishes (the status bar at the bottom will display "Update
  successful")
• select the "Settings" tab.
• Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
• Under "Reports"
• Select "Do Not Automatically generate report after every scan"
• Un-Select "Only if threats were found"
• Exit AVG Anti-Spyware. DO NOT scan yet.

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Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to C:\SDFix

DO NOT run SDFix yet. We will shortly

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We need to disable any real-time anti-spyware programs, as it may hinder in the fix. You will be able to re-enable these softwares once your system is clean.

Disable Windows Defender

Please disable your Windows Defender Real-time Protection, as it may hinder the removal of some entries.

• Open Windows Defender.
• Click on Tools>Options.
• Scroll down and uncheck "Use real-time protection (recommended)".
• After you uncheck this, click on the Save button and close Windows Defender.

Disable AVG Anti-Spyware

• Right-click the AVG icon by the system time
• Left-click on Start with Windows

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Enter Safe Mode

1. Restart your computer
2. After hearing your computer beep once during startup, but before the Windows icon appears, press F8
3. Instead of Windows loading as normal, a menu should appear
4. Use the up arrow key to highlight Safe Mode and press Enter.
5. Login with your usual account
6. Once you have logged in, a warning message will appear regarding starting windows in Safe mode, click OK and windows will load your desktop environment

Note: Some systems, this may be the F5 key, so try that if F8 doesn't work.

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Run SDFix

• Open the extracted SDFix folder and double click RunThis.bat to start the script.
• Type Y to begin the cleanup process.
• It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
• Press any Key and it will restart the PC.
• When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
• Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
• Paste the contents of the Report.txt back on the forum

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Once SDFix has finished, then reboot in safe mode

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Run AVG Anti-Spyware

Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)

• Click Scanner
• Click on the Scan tab
• Click Complete System Scan to begin scanning.
  Once the scan is complete do the following:
• If you have any infections you will prompted, then select "Apply all actions"
• Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).

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Restart your computer in Normal Mode

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Perform an online scan with Internet Explorer with Panda ActiveScan

1. Click on located at the bottom of the page.
2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
3. Enter your e-mail address, country, and state & click "Free Online Scan" * The download of the 8 MB Panda's ActiveX control will take place *

Begin the scan by selecting

• If it finds any malware, it will offer you a report.
• Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
• Click on then click

* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Please run DSS.exe again, and post the resulting log - main.txt

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Please reply back with the following:

C:\SDFix\report.txt
AVG Anti-Spyware Results
Panda Scan Results
main.txt