Welcome to the
Tech Support Forums. We are currently studying your log and will have instructions for you shortly. Thank you for your patience.
We are aware that users sometimes seek help from several Forums at the same time. Unfortunately, this can cause confusion and actually wastes time and resources, both yours and ours. Every Analyst will work in a different way. If you have already posted at another Forum, please advise us, or them, and choose just one.
Please observe the following guidelines:
- Backup any important data first!!
- There are several online backup storage websites available. Some require a fee; some offer free backup storage.
- Review the instructions on starting your computer in Safe Mode. (without networking support !). If you don’t know how to boot in Safe Mode, use this tutorial, How To Start Windows in Safe Mode.
- Review the instructions on configuring Windows Explorer to Show All Hidden Files and Folders.
- Perform all actions in the order given.
- If you are unsure of any procedure, stop and ask!
- Please reply to this thread. Do not start a new topic.
- Complete all the steps. ABSENCE OF SYMPTOMS DOES NOT ALWAYS MEAN A CLEAN COMPUTER!!
During the cleaning process, if any other issues appear, please let us know.
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